Mozzicato Italian Bakery & Pastry Shop
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Customer Service
Company Policies

Shipping Policies

  1. All Mozzicato baked goods are shipped from our bakery in Hartford, Connecticut.
  2. All of our cookies are baked fresh daily. If an order will be delayed we will contact you 1) via email or 2) by telephone if you have provided your number.
  3. We take as much care in shipping your order as we do in baking our delicious confections. Allow 5-7 business days for shipping. Note that weekends and holidays are not business days. Because temperatures vary across the country, we may choose not to ship over the weekend in order to ensure premium quality. For this reason, we cannot guarantee Monday deliveries.
  4. 2 day air and next-day air shipping is available, please call 860-296-0426 and place your order by phone. These services will be available on the web site soon. Deliveries to Alaska, Hawaii, and Puerto Rico require additional service, please call 860-296-0426 and place your order by phone.
  5. We are not able to ship outside the United States or Canada nor are we able to ship to Post Office Boxes, APOs, or FBOs.
  6. We will not assume responsibility for incorrect addresses.
  7. We are not responsible for damages to packages which are driver released or released without a customer's authorization.

Holiday Shipping Cut-off Dates

Last day to order your holiday gift is:

For Arrival By: Standard Delivery
(5-7 business days)
2-Day
Air
Next Day
Air
Halloween Oct 22 Oct 26 Oct 29
Thanksgiving Nov 17 Nov 24 Nov 25
Hanukkah Dec 12 Dec 18 Dec 19
Christmas Dec 15 Dec 19 Dec 22
New Year's Eve Dec 22 Dec 26 Dec 29

Applies to all orders placed before 2PM EST or EDT.

Return Policy

If the product is not what you ordered or your cookies arrive damaged, please follow these steps.
  1. Call our customer service line to report damage within 24 hours of receiving package. Customer service telephone is 860.296.0426.
  2. Save all product and all original packaging materials and boxes for inspection by UPS and/or for return to Mozzicatos.

We ask that you consider your order placement carefully. We only accept returns or issue credit for orders we pack incorrectly or packages damaged in transit.


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860-296-0426

Mozzicato DePasquale Bakery and Pastry Shop

Hartford
329 Franklin Ave
Hartford, CT 06114
Phone 860-296-0426
Fax 860-296-8129
Store Hours: 7 a.m. to 9 p.m. daily


E-mail | Directions
Plainville
125 New Britain Ave
Plainville, CT 06062
Phone 860-793-2253
Store Hours: 8 a.m. to 8 p.m. daily


E-mail | Directions